Shipping Policy - The Shower Head Store
Thank you for shopping at The Shower Head Store, where we strive to offer excellent customer service and the most honest shower head advice you'll find.
We make fast shipping times a top priority, as we know the installation of plumbing fixtures can be time sensitive.
On this page you will find:
- Shipping Times
- Processing Times
- Order Status & Tracking
- Shipping Restrictions (California, Canada, International)
At The Shower Head Store, we offer the following shipping times to best accommodate your shopping needs.
Please note that due to COVID-19, stated shipping times can be delayed. This is due to the surge in orders and overwhelmed infrastructure of couriers like UPS and USPS. If you have a time sensitive project, please email us at firstname.lastname@example.org for a shipping estimate. We'll need the product info, your name and address.
Expedited Shipping: All orders over $25 shipping inside of the continental United States include FREE Expedited Shipping. Expedited Shipping takes between 2-3 days from the time the order is placed.
Standard Shipping: All orders under $25 and other shipping addresses, including PO Boxes, come with FREE Standard Shipping. Standard Shipping takes between 5-7 days from the time the order is placed.
Priority Shipping: We understand that sometimes you need your items as fast as possible. That is why we also offer a Priority Shipping upgrade for an additional $15, available at checkout. Priority Shipping takes between 1-2 days from the time the order is placed.
Please note that if an order is placed after 2pm PST, or over the weekend, shipment processing times will not go in effect until the following business day.
If you need help with confirming a shipping time or getting a product expedited, contact us at email@example.com or (307) 274-8920.
The Processing Time is the time it takes for our team to Pick, Pack and Ship your item. Certain products are stocked by our vendors, which may require additional processing time. Transparency is essential to our core values, which is why we'll inform you if your order is subject to a longer Processing Time.
The typical processing time is 1 Day and is in addition to shipping times.
For orders placed after 2pm PST, processing times are effective the following day.
Order Status & Tracking
After each order, you will receive an email confirming your order. That's why it's important to enter your email with your order! As soon as your order ships, you'll receive an additional email with all of your tracking details.
Can't find the email containing your order information? Send us an email to firstname.lastname@example.org. We'll get you that info right away!
If it's after hours, simply connect with Mia the Chatbot on our website to pinpoint your order status information. All you need is your order number or email address and shipping zip code. You'll have all of your order info right on the spot!
Shipping to California
Shower heads shipping to California must meet strict flow requirements and be registered with the California Energy Commission.
Shower heads that exceed 1.8 GPM in flow will not ship to California. Below is a list of the products that are eligible for shipping to California.
For more information, please visit the California Energy Commission's website.
We currently only ship inside of the United States and its territories. If you'd like one of our products shipping internationally, you can buy directly from our Amazon.com Storefront where many goods are available for international shipping via Amazon's exporting program. (Additional Shipping Fees and Duties may apply.)
Shipping to Canada
We do not ship to Canada. However, we do have select HammerHead Showers® products available on Amazon.ca. They are Prime Eligible and ship from within Canada. Check our Amazon.ca Storefront to see what's available in the great north!
You can also check out our Amazon US Storefront to see if the product that you want is eligible to ship to your address in Canada. Many products are available for shipping to Canada via Amazon's exporting program. (Additional Shipping Fees and Duties may apply.)
Pre-sale orders are for items that are either temporarily out of stock or are new products that have yet to launch. By placing a pre-sale order, you are acknowledging that you are willing to wait until the product comes into stock in order for it to ship.
Pre-sale shipping times are just estimates and are prone to change. We do our best to keep all shipping dates as accurate as possible on our website. If you have specific questions about in-stock dates, please reach our customer service team.
All pre-sale orders must be paid in full in order to guarantee a unit of inventory. Some of these products are our best-sellers and they are shipped on a first come, first served basis.
Returns are allowed for pre-sale orders and, as all products on our site, are eligible for our 30-day return policy from the time of delivery. For more information on returns, please see our Returns Policy or reach out to our customer service team.
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