Return Policy - The Shower Head Store

It's understandable, not every product will meet your needs. Whether the finish didn't match or the shower head didn't fit your application, we've got your back. 

That's why we offer a 30-Day Return Policy. Simply follow the steps below, and we'll get you all taken care of.

WHAT QUALIFIES FOR A RETURN?

All Returned products must meet the following criteria:

• Product was delivered within the past 30 days.
• Item being returned includes all components, instructions and packaging.

HOW TO MAKE A RETURN

1. Email contact@theshowerheadstore.com to get an RMA number and our Return Shipping Address.
2. Repackage In The Shipping Box being sure to include the product with all of its components in the original manufacturers packaging.
3. Ship The Package Back to The Shower Head Store Returns Department via USPS, UPS, or FedEx.

CHARGES AND CREDITS

Shipping Charges - Customers are responsible for Return Shipping costs back to The Shower Head Store, unless the item is defective or damaged upon receipt. However, we will refund 100% of what you paid us - not including the original Shipping Costs.

Restocking Fees - The Shower Head Store does not charge restocking fees. 

Refunds - Made to the Credit Card or PayPal Account used to make the purchase. 

DAMAGED OR INCOMPLETE ORDERS

If your item(s) arrives damaged, defective or is missing parts, we must be notified within 7 days to correct the issue.

Please email contact@theshowerheadstore.com with your Order Number and a description of the problem.

For damaged items, be sure to include a photograph to assist us in processing the claim. Once the above has been done, an RMA number will be issued and a shipping label will be sent for your return.

Replacements cannot be issued without an RMA number being assigned first. The sooner you notify us the better. Our window for filing insurance claims is limited to 10 days, which means we are unable to refund or replace damaged or missing goods if notified after 7 days.