Return Policy – HammerHead®

We get it — sometimes a product just isn’t the right fit. Whether the finish didn’t match your bathroom or the shower head didn’t suit your setup, we’ve got you covered.

That’s why we offer a flexible, hassle-free return policy designed to make things as easy as possible.

WHAT QUALIFIES FOR A RETURN

All returned products must meet the following criteria:

  • 90-Day Satisfaction Guarantee: If you’re not completely satisfied, return your product within 90 days of delivery for a refund. Items must be in good condition and include all original components, instructions, and packaging.
  • Complete Packaging: Returns must include all original parts, user guides, and packaging materials.
HOW TO MAKE A RETURN
  1. Submit Your Return: Start a return through our self-service returns portal. Please don’t ship items before submitting your request—unauthorized returns aren’t eligible for a refund.
  2. Repackage Securely: Place the item and all components in the original manufacturer’s packaging, then in a sturdy shipping box.
  3. Ship Your Return: Send it to the HammerHead® Returns Department via USPS, UPS, or FedEx. You’re responsible for the condition in which it’s received, so use protective padding to prevent damage.
  4. Receive Your Refund: Once inspected and approved, refunds are processed within 3–5 business days to your original payment method. You’ll have 30 days from approval to ship the item back.

Important: If a return isn’t received within 30 days of approval, it will be marked as “Not Received” and closed.

CHARGES AND CREDITS

Return Shipping & Processing Fee: A flat $10 fee applies to returns for personal preference reasons, such as:

  • Change of mind
  • No longer needed
  • Purchased a different product or brand

This fee covers return shipping and handling costs and is deducted from your refund.

No fee applies if your return is due to a defect, damage, or missing parts.

Partial Refunds: Returns missing parts, instructions, or original packaging may receive a partial refund.

Refund Method: Refunds are issued to the original payment method (credit card or PayPal) once the return is received and inspected.

DAMAGED OR INCOMPLETE ORDERS

If your item arrives damaged, defective, or missing parts, email contact@theshowerheadstore.com with your order number, description, and photos of the issue. Once verified, we’ll authorize a return and send a prepaid label.

Replacements cannot be issued until the return is received and inspected, so please notify us as soon as possible.