It's understandable, not every product will meet your needs. Whether the finish didn't match or the shower head didn't fit your application, we've got your back.
That's why we offer a 30-Day Return Policy. Simply follow the steps below, and we'll get you all taken care of.
All Returned products must meet the following criteria:
Shipping Charges - Customers are responsible for Return Shipping costs back to The Shower Head Store, unless the item is defective or damaged upon receipt. However, we will refund 100% of what you paid us - not including the original Shipping Costs.
Restocking Fees - The Shower Head Store does not charge restocking fees.
Missing Parts or Original Packaging - Any returns received missing parts and not in the original packaging will only be eligible for a 50% refund.
Refunds - Made to the Credit Card or PayPal Account used to make the purchase. Once the product(s) is received back and inspected, the applicable refund will be issued within 3-5 days.
If your item(s) arrives damaged, defective or is missing parts, we must be notified within 7 days to correct the issue.
Please email firstname.lastname@example.org with your Order Number and a description of the problem.
For damaged items, be sure to include a photograph to assist us in processing the claim. Once the above has been done, a return will be authorized and a shipping label will be sent for your return.
Replacements cannot be issued without a return first being accepted. The sooner you notify us the better. Our window for filing insurance claims is limited to 10 days, which means we are unable to refund or replace damaged or missing goods if notified after 7 days.