FAQ — General
What forms of payment do we accept?
We accept all major credit cards, debit cards, PayPal, Amazon Pay and Shop Pay.
What are our shipping times?
At The Shower Head Store, we pride ourselves on getting you Fast Shipping.
Orders under $50 cost a $5 flat fee to ship and get our Fast 3-Day Shipping!
All orders over $50 qualify for our Fast & Free 3-Day Shipping!
Please note that if an order is placed after 2pm PST, or over the weekend, shipment processing times will not go in effect until the following business day.
If you need help with confirming a shipping time or getting a product expedited, contact us at contact@theshowerheadstore.com or (854) 888-9231.
What are our processing times?
The Processing Time is the time it takes for our team to Pick, Pack and Ship your item. Certain products are stocked by our vendors, which may require additional processing time. Transparency is essential to our core values, which is why we'll inform you if your order is subject to a longer Processing Time.
The typical processing time is 1 Day and is in addition to shipping times.
For orders placed after 2pm PST, processing times are effective the following day.
How do I track my order status?
After each order, you will receive an email confirming your order. That's why it's important to enter your email with your order! As soon as your order ships, you'll receive an additional email with all of your tracking details.
Can't find the email containing your order information? Send us an email to contact@theshowerheadstore.com. We'll get you that info right away!
If it's after hours, simply connect with Mia the Chatbot on our website to pinpoint your order status information. All you need is your order number or email address and shipping zip code. You'll have all of your order info right on the spot!
Do you ship to California?
Shower heads shipping to California must meet strict flow requirements and be registered with the California Energy Commission.
Shower heads that exceed 1.8 GPM in flow will not ship to California. Below is a list of the products that are eligible for shipping to California.
-> Products Shipping to California
For more information, please visit the California Energy Commission's website.
Do you ship internationally?
We currently only ship inside of the United States and its territories. If you'd like one of our products shipping internationally, you can buy directly from our Amazon.com Storefront where many goods are available for international shipping via Amazon's exporting program. (Additional Shipping Fees and Duties may apply.)
-> Visit Amazon.com Storefront
Do you ship to Canada?
We now offer select products in Canada! Check out our Canadian selection to see what ships to you.
-> Shop Our Canadian Collection
You can also check out our Amazon US Storefront to see if the product that you want is eligible to ship to your address in Canada. Many products are available for shipping to Canada via Amazon's exporting program. (Additional Shipping Fees and Duties may apply.)
-> Visit Amazon.com Storefront
What is our return policy?
Hey, sometimes a product doesn't work out or it's not compatible with your set up. That's why we offer a 90-Day Hassle-Free Return Policy. For more information, check out our Return Policy page for more details.
Do the products we sell come with warranties?
HammerHead® products have been manufactured under the highest standards of quality and workmanship.
HammerHead® warrants to the original consumer purchaser for as long as the original consumer purchaser owns their home (the "Warranty Period" for homeowners), that this Shower Head or Accessory will be leak- and drip-free during normal use and all parts and finishes of this faucet will be free from defects in material and manufacturing workmanship.
All other purchasers (including purchasers for industrial, commercial and business use) are warranted for a period of 5 years from the original date of purchase (the "Warranty Period" for non-homeowners).
If this Shower Head or Shower Accessory should develop a leak or drip during the Warranty Period, HammerHead Showers will FREE OF CHARGE provide the parts necessary to put the Shower Head or Shower Accessory back in good working condition and will replace FREE OF CHARGE any part or finish that proves defective in material and manufacturing workmanship, under normal installation, use and service.
Replacement parts may be obtained by emailing HammerHead® at contact@hammerheadshowers.com or calling (854) 888-9231.Proof of purchase (original sales receipt) from the original consumer purchaser must accompany all warranty claims.
Warranty coverage is strictly limited to products purchased and located within the United States and Canada. For products purchased via Amazon Global Store or other international export channels, please contact the original point of purchase (Amazon) for return and refund options.
We sell a range of brands from Moen to HammerHead Showers, all which have different Warranties based on the product type. For more information, please refer to this article.
Do we sell wholesale?
Yes. To apply for a wholesale account at The Shower Head Store please visit https://www.theshowerheadstore.com/pages/wholesale and complete our intake form.
Once we've reviewed your form submission and approved your account, you'll receive an email containing a confirmation, wholesale pricing options and our agreement.
How do I leave a review?
The Shower Head Store Purchases
If you bought one of our products from The Shower Head Store, you just go to the product listing that you bought, scroll down to the review section, click "Write a Review" button and follow the prompts on the page. AND, if you leave a photo review, you get a $10 Voucher to anything at The Shower Head Store.
Amazon Purchases
If you bought one of our products from Amazon, you would just go to your account, order history, find the product that you bought from us and click "Write a product review." Please make sure that you leave a Product Review. There is also the option to leave Seller Feedback, but that is less visible to customers. The Product Review is what shows up on the Amazon product listing.
We are here to help!
For additional information please visit our Help Center Page or contact us via:
Phone: (854) 888-9231
Monday - Friday: 12pm - 4pm Eastern
Live Chat: (Chat icon at bottom right of page)
Monday - Friday: 9am - 5pm Eastern
Saturday: 9am - 12pm Eastern