Hassle-Free Returns | Free Expedited Shipping |  Live Customer Support 

FAQ

What forms of payment do we accept?

We accept all major credit cards, debit cards, PayPal, Amazon Pay.

Effective September 2020, we are now also accepting select Cryptocurrencies, including Bitcoin, Ethereum, Litecoin and Bitcoin Cash. Payments are processed through Coinbase Commerce, one of the leaders in payments via digital currencies.

 

What are our shipping Policies?

Expedited Shipping: All orders over $25 shipping inside of the continental United States include FREE Expedited Shipping. Expedited Shipping takes between 2-3 days from the time the order is placed.

Standard Shipping: All orders under $25 and other shipping addresses, including PO Boxes, come with FREE Standard Shipping. Standard Shipping takes between 5-7 days from the time the order is placed.

Priority Shipping: We understand that sometimes you need your items as fast as possible. That is why we also offer a Priority Shipping upgrade for an additional $15, available at checkout. Priority Shipping takes between 1-2 days from the time the order is placed.

Please note that if an order is placed after 2pm PST, or over the weekend, shipment processing times will not go in effect until the following business day. 

If you need help with confirming a shipping time or getting a product expedited, contact us at contact@theshowerheadstore.com or (307) 274-8920.

 

What is our Return Policy?

Hey, sometimes a product doesn't work out or it's not compatible with your set up. That's why we offer a 30-Day Hassle-Free Return Policy. For more information, check out our Return Policy page for more details. 

 

Product Questions or Help?

Our customers service hours are Monday-Friday, 9am-5pm PST. We can be reached here: 

1) Email us at contact@theshowerheadstore.com

2) Call us at (307) 274-8920

3) Chat with us Live (Just click on the message icon anywhere on our site.)

4) Message us on Facebook 

Do the products we sell come with warranties?

We sell a range of brands from Moen to HammerHead Showers, all which have different Warranties based on the product type. For more information, please refer to this article.

Do we ship internationally?

We currently only ship inside of the United States and its territories. If you'd like one of our products shipping internationally, you can buy directly from our Amazon.com Storefront where many goods are available for international shipping via Amazon's exporting program. (Additional Shipping Fees and Duties may apply.)

Amazon.com Storefront

Do we ship to Canada?

We do not ship to Canada. However, we do have select HammerHead Showers® products available on Amazon.ca. They are Prime Eligible and ship from within Canada. Check our Amazon.ca Storefront to see what's available in the great north!

Amazon.ca Storefront 

Do we sell Wholesale?

Yes. Please contact us at contact@theshowerheadstore.com with the details of your Wholesale Inquiry and we can discuss getting you the best pricing for your job.

How do I leave a review?

 

The Shower Head Store Purchases

If you bought one of our products from The Shower Head Store, you just go to the product listing that you bought, scroll down to the review section, click "Write a Review" button and follow the prompts on the page. AND, if you leave a photo review, you get a $10 Voucher to anything at The Shower Head Store. 

Amazon Purchases

If you bought one of our products from Amazon, you would just go to your account, order history, find the product that you bought from us and click "Write a product review." Please make sure that you leave a Product Review. There is also the option to leave Seller Feedback, but that is less visible to customers. The Product Review is what shows up on the Amazon product listing.