FAQ — HammerHead Showers®
Looking to get some answers on our products? We hope these FAQs wil help you to make a confident buying decision, troubleshoot an issue or just improve your product experience!
If you have any questions, or think there should be a Q&A added to this page, please just email your suggestion to contact@theshowerheadstore.com
General FAQs
Are your products actually made from metal?
Yes! That is what differentiates us from the competition. We use 304 Stainless Steel and Brass that is BUILT to LAST! If you see something on our store, you can trust that it's not chrome plated plastic. The only components that we do not make from metal are the internal components of our 3-Spray shower head (ABS), shower head nozzles (silicone), shower hose inner tube (silicone) and the washers. All the main structures of the shower heads and their accessories are solid metal.
Do HammerHead Showers products come with a warranty?
Our shower heads and shower head accessories are backed by our Limited Lifetime Warranty.
Our bidet sprayers are backed by our 3-Year Warranty.
How do you clean your shower head?
We like to clean the shower head with white vinegar. Pour the vinegar into a plastic bag and tie it to the shower head: This method is relatively simple and used for when you don’t want to remove your shower head completely. Slip a rubber band around your shower head and then fill a plastic bag with enough white vinegar to fully submerge it. Secure the bag with the rubber band and then leave it for a few hours to soak. If you don’t have a rubber band handy, you can always use duct tape or a hair elastic, anything that will secure the bag. Once you remove the plastic bag, run hot water through the shower head to dislodge the debris. If you are having stubborn stain issues or residual buildup that hasn’t quite released, use a toothbrush (or a toothpick for those intricate areas) to further scrub your shower head. To know more ways of cleaning your shower head, please refer to this blog.
Hand Held Shower Heads
How heavy are your shower heads considering they are metal?
The Hand Held Shower Heads weigh 11 ounces, which we consider to be fairly lightweight. However, it is hollow and the weight will increase when the hose is attached with water running through it. Other fixed mount shower heads, like our rain shower head, are durable but not super heavy.
The instructions say I put washers in both ends of the hose but there's already washers in there? Am I supposed to put 2 washers?
There are pre-installed rubber washers in each end of the hose which are more than enough to properly seal the connections. The 2 extra rubber washers in the box are just bonus.
Is there a way to reduce the shower holder tension? The pivot ball is too stiff.
Yes, the easiest way to adjust the shower holder is to have it all installed, dock the shower head in the holder hook and then use the shower head to maneuver the pivot ball as if it were a joystick. Its tension is normally too tight to adjust by hand which is designed as such to support the weight of the brass holder, metal shower head and hose. I'd recommend installing it first and seeing if you are comfortable with how it adjusts. It will loosen up slightly over time as well.
If you still want to decrease the tension, you will need to loosen the brass tightening ring. (I've attached an image of the parts breakdown for your reference.) The easiest way to do this is the following:
- With the shower head set completely installed, hold the tightening ring with a pair of soft grip pliers or an adjustable wrench. (You'll want to put a cloth around the tightening ring to protect the finish.)
- Turn the shower head in the holder in a counterclockwise motion while holding the tightening ring firmly in place with the pliers or wrench. (The shower head should be docked in the holder, as this will give you the leverage to turn the holder and free up the tightening ring.)
- Find the appropriate tension for you. (Ensure that the tightening ring is not loosened too much, as this will make it sag/droop.)
Is there more than one flow restrictor?
There is one flow restrictor which is located behind the black rubber washer in the main female connection. For hand held shower heads, this is in the shower holder connection. For fixed and rain shower heads, this is directly in the connection of the shower head. For the dual shower head, you'll find one in the handle of the handheld and the other in the female threads of the rain shower head.
Does your hand held shower head have on/off functionality on the unit itself? '
Unfortunately, HammerHead Shower Heads do not have an on/off button on the head. What we recommend, however, is just picking your perfect hand held shower head and then purchasing a shut-off valve separately. This piece attaches in between the hand held and the hose and allows you to reduce or shut off the flow of water. You can find the shut-off valve here (link).
How many spray features does your handheld shower head have?
Our best selling shower head features one spray.
If you want an All Metal Multi Function Shower Head, check out our best selling 3-Spray Hand Held Shower Head Set.
Can I create my own Dual Shower Head using this Hand Held Shower Head?
Absolutely! We made a video showing exactly how to do that titled "How To Install A Custom Dual Shower Head With Handheld Using An External Shower Diverter Valve." You can buy the complete set here:
- Dual Shower Head with Single Spray Hand Held
- Dual Shower Head with 3-Spray Hand Held
How can I reduce shower pressure from 2.5 GPM to 1.75 GPM on my shower head?
You can reduce the water pressure by replacing the included flow restrictor with a 1.75 GPM flow restrictor. The flow restrictor is the flat plastic disk found behind the rubber washer inside of the connection of the shower head or shower head holder.
Buy 2.5 GPM flow restrictor on Amazon
Buy 1.75 GPM flow restrictor on Amazon
Does the shower head set come with the updated bracket with the improved pivot?
Yes, these sets come with the Updated Bracket. All units in stock since January 2018 have come equipped with the Improved Pivot, providing 360 Degree Rotation without the Holder drooping or sagging. We've tested these New Updated Brackets and they can hold up to 6kgs without drooping - which is many times more weight than you would ever need supported on the Shower Holder.
Does the shower holder fit all shower heads?
These holders are designed to be a universal fit, fitting most standard sized hand held shower heads. The piece that actually slides into the shower holder is the tapered portion of the shower hose, not the shower head. If your shower hose has an unusually large nut that attaches to the shower head, you can simply upgrade the hose to our HammerHead Showers hose. It is designed to specifically fit this shower holder.
What is the male thread connection on this product (where the handheld hose attaches to)? Is it 1/2" IPS?
Yes, the male thread is 1/2" IPS, also called NPT (National Pipe Thread) or MPT (Male Pipe Thread). Both the female and male threads on all of our HammerHead Showers parts use the standard, universal threads in the USA.
Shower Hose
Is the stainless steel hose lined with anything such as plastic or pvc?
The shower hose is comprised of 3 materials, 304 Stainless Steel (outer coil), Brass (connectors) and Silicone (inner tube). While most hoses use toxic PVC or EDPM, we chose to use non-toxic silicone as it is just a strong as those materials but does not leach harmful chemicals and resists bio-films that are not good for the quality of your water.
Will your shower hose fit my existing shower head? Is the fitting universal?
This shower head has the standard 1/2" NPS threads so any standard shower head designed for the USA or Canada will fit.
The instructions say I put washers in both ends of the hose but there's already washers in there? Am I supposed to put 2 washers?
There are pre-installed rubber washers in each end of the hose which are more than enough to properly seal the connections. The 2 extra rubber washers in the box are just bonus.
Swivel Ball Adapter
How do I decrease the tension in the Swivel Ball Adapter? The pivot ball is too stiff.
The easiest way to adjust the swivel adapter is to have it all installed and then use the shower head to maneuver the pivot ball. Its tension is normally too high to adjust by hand, which is designed as such to support the weight of the brass adapter and whichever shower head you use. If you are just trying to adjust it in the palms of your hand, you'll just be left with sore hands. I'd highly recommend installing it first and seeing if you are comfortable with how it adjusts. It will loosen up slightly over time as well.
If you still want to decrease the tension, you will need to loosen the brass tightening ring. You will see that there is a big hex nut closest to the female threads on the swivel adapter. That is the tightening ring. You can either try loosening it by hand or with a wrench. By loosening it, you will decrease the tension in the pivoting ball, letting the pivot ball move more freely.
To do so by hand, hold the large nut just next to the tightening ring (closest to the male threaded connecter), and turn the tightening ring (closes to the female threads) in a counterclockwise motion. You only need to turn it slightly to decrease the tension.
To do so with a wrench, hold the large nut just next to the tightening ring with a pair of soft grip pliers (or wrap the nut with a cloth and use a pair of regular pliers as to not damage the finish), and then turn the tightening ring in a counterclockwise motion using an adjustable wrench.
Find the appropriate tension for you. (Ensure that the tightening ring is not loosened too much, as this will make it sag/droop.) If you loosened it up too much, simply turn the tightening ring in a clockwise motion while holding the large nut.
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