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Store Policy

Ready to make your purchase, but just need some fast facts about The Shower Head Store?

We'll get you filled in on the most Frequently Asked Questions so you have the confidence to buy!

 

Shipping Policy

 

At The Shower Head Store, we offer the following Shipping Times to best accommodate your shopping needs.

Free 2-Day Shipping - FREE 2-Day Shipping is applied on all orders shipping to the Contiguous 48 States. (P.O. Boxes are not eligible for 2-Day Shipping.) 

Free Standard Shipping (4-6 Days) - All orders that do not qualify for 2-Day Shipping will be shipped using Standard Shipping Methods. (This includes P.O. Boxes, Hawaii, Alaska, Puerto Rico, Guam, U.S. Virgin Islands and other US Territories.)

1-Day Priority Shipping (1-2 Days) - Most orders are available for 1 Day Shipping. The additional cost will be calculated at checkout.

 

International Shipping

International Shipping (Varies) - The Shower Head Store has partnered with USendHome to offer international shipping all over the world! Simply add your products to your cart and follow the prompts on the checkout page stating "Shipping outside of the United States? Get a free package forwarding address." You can also click here to get started now.

After creating a USendHome account, you'll be provided a unique forwarding address, which you will use for your shipping address. We, The Shower Head Store, will ship your order to your USendHome package forwarding address, at which point USendHome will work with you to get your order shipped directly to you in your country.

USendHome offers some of the most competitive International Shipping Rates and is a free membership - only charging processing and shipping fees to get you your goods in no-time. For more information on how International Shipping works with USendHome, check out this page.

 

Processing Times

Most products have a 1-2 day Processing Time, allowing us to pick, pack and ship your order. This is in addition to the stated Shipping Times.

If for any reason our Processing Time will run longer, we will immediately contact you to determine if you'd like to proceed with the order.

For more details on our Shipping Policy, please visit the Shipping Policy Homepage.

 

 

Return Policy

 

Do you accept Returns?

We offer a 30-Day Money Back Guarantee! Whether your finish doesn't match your design or the product doesn't work for you, we'll issue a full refund back to the Credit Card or PayPal Account you used to make your purchase.. We simply require that the product has not been used and is returned with all of its components in the original packaging.

 

How do I Return my order for a Refund?

Simply email us at contact@theshowerheadstore.com stating that you would like to Return your order, and we'll get you set up with an RMA Number and the Return Shipping Address. You are responsible for the cost of Return Shipping, unless the item arrived damaged, the wrong product was delivered or there was some other error on our behalf.

 

How soon will I get my refund?

Once the product(s) is received back and inspected, the full refund will be issued.

 

Are there restocking fees for Returns?

No, we do not charge Restocking Fees. However, you are responsible for Return Shipping and the initial cost of Shipping is non-refundable.

 

For more details on our Return Policy, please visit the Return Policy Homepage.

 

 

Privacy Policy

How secure is my information?

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards. 

For more details on our Privacy Policy, please visit the Privacy Policy Homepage.