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FREE SHIPPING (Over $25) - EASY RETURN - CUSTOMER SERVICE (307) 274-8920

Store Policy

Ready to make your purchase, but just need some fast facts about The Shower Head Store?

We'll get you filled in on the most Frequently Asked Questions so you have the confidence to buy!

Shipping Policy

How much does shipping cost?

All orders over $25 comes with Free Standard Shipping. For items under $25, we charge a very small rate - starting at $5.

How quickly will my order be shipped?

Most products have a 1-3 day Processing Time, allowing us to pick, pack and ship your order. This is in addition to the stated Shipping Times. If for any reason our Processing Time will run longer, we will immediately contact you to determine if you'd like to proceed with the order.

How fast are your Shipping Times?

Standard Shipping Times are between 3-5 days.

Can my order be Expedited?

Yes! For a small fee, we can ship your order using Expedited or Next Day Shipping. Expedited Shipping is between 1-3 days and starts as low as $6. For more accurate Shipping Prices, proceed to checkout. 

For more details on our Shipping Policy, please visit the Shipping Policy Homepage.

Return Policy

Do you accept Returns?

We offer a 30-Day Money Back Guarantee! Whether your finish doesn't match your design or the product doesn't work for you, we'll issue a full refund back to the Credit Card or PayPal Account you used to make your purchase.. We simply require that the product has not been used and is returned with all of its components in the original packaging.

How do I Return my order for a Refund?

Simply email us at contact@theshowerheadstore.com stating that you would like to Return your order, and we'll get you set up with an RMA Number and the Return Shipping Address. You are responsible for the cost of Return Shipping, unless the item arrived damaged, the wrong product was delivered or there was some other error on our behalf.

How soon will I get my refund?

Once the product(s) is received back and inspected, the full refund will be issued.

Are there restocking fees for Returns?

No, we do not charge Restocking Fees. However, you are responsible for Return Shipping and the initial cost of Shipping is non-refundable.

For more details on our Return Policy, please visit the Return Policy Homepage.

Privacy Policy

How secure is my information?

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards. 

For more details on our Privacy Policy, please visit the Privacy Policy Homepage.